University of Tokyo

Survey Number 1233
Survey Title Fact-Finding Survey on Long-term Care Work, 2017
Depositor Care Work Foundation
Restriction of Use For detailed information, please refer to 'For Data Users' at SSJDA website.

- Apply to SSJDA. SSJDA's approval required.
Educational Purpose Available for both research and instructional purposes.
Period of Data Use Permission One year
Access to Datasets Download
SSJDA Data Analysis Not available
Summary This survey is comprised of two surveys: the “Fact-finding Survey on Long-term Care Work in Workplaces (hereinafter, [Workplace Survey]) and the “Survey of Long-term Care Workers’ Employment Situation and Employment Attitudes” (hereinafter [Worker Survey]).

The [Workplace Survey] was carried out for the purpose of delineating issues regarding the work environments of workers in the long-term care industry, through the investigation and analysis of aspects such as the state of care worker employment, wages and wage systems, and the state of human resources recruitment/retention in long-term care facilities to produce basic information for use in improving employment management in such facilities.

The [Worker Survey] targeted care workers working in the long-term care industry and was carried out for the purpose of clarifying the state of employment and work systems and their views on issues relating to their work and working conditions to produce basic information for use in recruiting/retaining care workers and improving their working conditions.

The [Workplace Survey] has been carried out since 2002 (Heisei 14), while the [Worker Survey] has been carried out since 2003 (Heisei 15). The 2017 (Heisei 29) survey was carried out after the establishment of an expert survey review committee, which reviewed aspects such as survey method, survey items, and contents.
In 2017, the following questions were changed and survey items were added:

[Workplace Survey]
Question changed: reasons for difficulty in hiring 
Item added: regarding foreign workers  
[Worker Survey]
Question changed: regarding qualification relating to long-term care  
Item added: regarding bonuses 
Data Type quantitative research: micro data
Universe [Workplace Survey]
Workplaces that carry out long-term care services designated by long-term care insurance

[Worker Survey]
Employees of the above workplaces who carry out long-term care work
Unit of Observation Individual,Organization
Sample Size [Workplace Survey]
Number of valid target workplaces: 17,638, number of valid responses: 8,782 (response rate: 49.8%)

*In the Workplace Survey, a question requesting information on aspects such as the attributes, wages, and length of service, etc., of the facility manager (Question 32) for the month of September in 2017 was added. As a result, information on the attributes and wages of 6,927 workplace managers (hereinafter, “managers”) in 8,782 workplaces was acquired.

Additionally, a question requesting information on aspects such as the individual attributes, wages, and length of service, etc., of up to 20 care workers in each facility (Question 32) was added. As a result, information on the attributes, wages, etc., of 78,576 long-term care workers in 8,782 workplaces was acquired, which was aggregated separately.

[Worker Survey]
Number of valid target laborers: 52,914, number of valid responses: 21,250 (response rate: 40.2%)
Date of Collection 2017-10-01 ~ 2017-10-31
Survey reference date: As of October 1, 2017
Survey period: 2017/10/01 – 10/31
Time Period 2017 ~ 2017
Spatial Unit Japan
Sampling Procedure Probability: Simple random
[Workplace Survey]
A total of 18,000 workplaces were randomly sampled from facilities that, based on public long-term care information system databases, carry out insurance-designated long-term care services (hereinafter, “long-term care service”) (as the directories were differentiated by type of long-term care service, identification processing was conducted by identifying facilities with the same name (organization name) in the same location etc.)

[Worker Survey]
The facility managers of the above workplaces were requested to distribute the survey questionnaire to a maximum of 3 employees who met the target criteria. Managers were instructed that the 3 employees selected should be working in the main care-related services that the company was involved in and cover different occupational or employment types.
Mode of Data Collection Self-administered questionnaire: Paper
[Workplace Survey]
“Workplace Questionnaire” for sampled workplaces were distributed and collected by mail.

[Worker Survey]
Paper-based questionnaire (self-administered).
Three “Worker Questionnaires” were sent in the same package to target workplaces, which were then completed and returned directly by the respondents by mail.

*Note that the aggregation of both the Workplace Survey and Worker Survey was performed by the Care Work Foundation.
Investigator Care Work Foundation
DOI 10.34500/SSJDA.1233
Sponsors (Funds) Ministry of Health, Labour and Welfare
Related Publications (by the Investigator) Care Work Foundation,『平成29年度介護労働実態調査 事業所における介護労働実態調査 結果報告書』
Care Work Foundation,『平成29年度介護労働実態調査 介護労働者の就業実態と就業意識調査 結果報告書』
Related Publications (based on Secondary Analysis) List of related publications (based on Secondary Analysis)
Documentation Workplace Survey Questionnaire 】 【 Worker Survey Questionnaire
Major Survey Items [Workplace Survey]
(1) General overview of organization and workplace
Corporate status (management entity), operations other than long-term care services and details of such, existence of multiple workplaces, number of employees in entire organization, location of workplace (municipality), establishment of workplace/number of years engaged in long-term care,
acceptance of dispatched workers from temporary staffing agencies,type of long-term care service, type and care level of main long-term care services, total number of employees in workplace, number of employees engaged in providing long-term care services, number of employees by occupation type

(2) State of employment management
Recruitment rate, turnover rate, length of service of employees who left, over/under supply by occupation type, reasons for undersupply, employee retention, creation of employment regulations for non-regular employees, clarification of labor conditions, level of recognition of employment manager, situation regarding appointment of employment manager, existence of training for employment manager, position, existence of consultation service or manager

(3) Management challenges
Management challenges, estimated costs of improving treatment of care workers, management-level responses, future direction of long-term care service business, business income, proportion of business income taken up by personnel costs, state of introduction of long-term care robots,
period of introduction of long-term care robots, presence of a plan to use foreign workers,issues with using foreign workers,existence of employees who left work owing to long-term care commitments, comprehension of challenges, initiatives regarding support for engaging in work and long-term care at the same time

(4) Regarding home-visit care workers and care workers
Wage system, existence of regular recruitment, number and quality assessment of recruited employees, policies for preventing quick turnover and promoting retention, most effective policy, recruitment initiatives, methods/media used in recruitment and existence of problems with such, state of human resource development initiatives and policies

(5) Individual situation of workers
Gender, age, occupation type, employment type, qualifications, employment form, years of employment, form of payment of wages, scheduled wages, bonuses

(6) Individual situation of workplace managers
Gender, age, qualifications, years of employment, method of payment of wages, scheduled wages, bonuses

[Worker Survey]
(1) Current job and qualifications
Current job, position, intention to rise to a higher position, hopes concerning job (occupation), length of experience, length of service in organization, employment status/work type, non-regular employees’ desire for regular work hours or to be regular employees, desired weekly hours/days of work, qualifications, desired qualifications

(2) Terms of work and days/hours of work
Weekly hours/days of work, number of hours of overtime work, work at other workplaces, existence of night work/frequency/breaks/structure

(3) Regarding pay, etc.
Form of payment of wages (hourly rate, daily rate), usual monthly income before tax, state of bonuses, whether or not working hours are controlled to keep it under the annual income limit,desired wages, allowances, etc.

(4) Regarding development of skills
Existence of training at time of employment, existence of training in health and safety, existence of supervisor, situation regarding advice from superiors, etc., number of training sessions attended in previous year, skill improvement and motivation with respect to work

(5) Opinion of job
Reason for choosing current job, view of current job and workplace, level of satisfaction with current job, expectations of employer, workplace characteristics

(6) Worries, anxiety, and dissatisfaction, etc., regarding work
Dissatisfaction with working conditions, dissatisfaction with workplace interpersonal relationships, dissatisfaction with users, initiatives in the workplace, resolution of dissatisfaction, existence of manager or service for consultation, existence of employment manager, work-related accidents, problems during work

(7) Regarding organization and workplace
Location (prefecture/municipality), corporate status (management entity), number of employees in workplace, existence of multiple workplaces, number of employees in entire organization, type of main long-term care services provided by workplace

(8) Situation of employee him/herself
Reason for working at current organization, trigger for starting work at current employer, existence of previous job, industry of previous employer, details of previous job, employment status of the previous job/years of employment/reason for leaving, gender, age, highest level of educational attainment, etc., marital status, provider for the household, existence of family in long-term care (current), whether respondent is engaged in both work and long-term care, awareness of long-term care leave systems
Date of Release 2019/09/02
Topics in CESSDA Click here for details

Employee training
Working conditions
Social welfare systems/structures
Topics in SSJDA Social Security/Welfare
Version 1 : 2019-09-02
Notes for Users