| Abstract | |
| Survey Number | 1223 |
| Survey Title | Survey on Foreign Tourists and SME's Business Management in Japan, 2017 |
| Depositor | Japan Finance Corporation Research Institute |
| Restriction of Use |
For detailed information, please refer to 'For Data Users' at SSJDA website.
- Apply to SSJDA. Depositor's approval required. |
| Educational Purpose | Only available for research. |
| Period of Data Use Permission | One year |
| Access to Datasets | Download |
| SSJDA Data Analysis | Not available |
| Summary |
The number of inbound tourists exceeded 24 million in 2016 and continued to increase in 2017. The increase in inbound tourists is expected to be a growth factor for the Japanese economy, and it is an opportunity for small and medium-sized enterprises located in Japan that depend on domestic demand to capture revenue from overseas consumption. Therefore, the Japan Finance Corporation Research Institute conducted a "questionnaire on inbound acceptance" for the small and medium-sized enterprises to which it provides loans. The survey results describe the current status of inbound acceptance, its impact on business, and the characteristics of companies that accept a large volume of inbound tourists. |
| Data Type | quantitative research quantitative research: micro data |
| Universe | Among the Japan Finance Corporation's national life business and small and medium-sized business (SME) borrowers, companies that operate retail businesses, restaurants, accommodation businesses, and transportation businesses (excluding freight transportation and private taxis) |
| Unit of Observation | Organization |
| Sample Size | Sample size: 10,362, number of responses: 2,304 (response rate: 22.2%) |
| Date of Collection |
2017-08 ~ 2017-08 August 2017 |
| Time Period |
2017 ~ 2017 |
| Spatial Unit | Japan Japan |
| Sampling Procedure | Non-probability This survey targeted 10,362 companies that operate retail stores, restaurants, lodging/hospitality businesses, or transportation businesses (excluding freight transportation and private taxis) among the Japan Finance Corporation's national life and SME business borrowers. |
| Mode of Data Collection | Self-administered questionnaire: Paper The survey forms were distributed and collected via mail and completed anonymously. |
| Investigator | Japan Finance Corporation Research Institute |
| DOI | 10.34500/SSJDA.1223 |
| Sponsors (Funds) | |
| Related Publications (by the Investigator) | Please refer to the abstract in Japanese. |
| Related Publications (based on Secondary Analysis) | List of related publications (based on Secondary Analysis) |
| Documentation | 【 Questionnaire 】 |
| Major Survey Items |
(1) Business overview - Year of establishment, industry, number of employees, increase/decrease in sales over the last 3 years, profitability over the last 3 years - Wi-Fi (wireless LAN) access point <Payment> - Whether or not credit cards are accepted as a payment method, accepted cards, clearly indicating credit cards as a possible payment method, - Whether IC cards can be used - Whether smartphone/cellular phone payments can be used (2) Advertising/public relations activities - Maintaining a homepage that introduces the business, existence of foreign language homepage(s), doing online order sales/taking reservations via the company’s homepage, a smartphone-friendly homepage - Use of online order/reservation sites operated by other companies, domestic/overseas - Use of internet advertising, domestic/overseas - Use of SNS/video posting sites, domestic/overseas - Use of introductions on websites operated by third parties, domestic/overseas - Information in tourist guidebooks, domestic/overseas - Use of free papers, targeting Japanese/foreigners - Tour, package travel, domestic/overseas companies (3) Acceptance of foreign tourists (inbound) - Language(s) used, product explanations in foreign languages, etc. - Executive officers and employees who speak foreign languages, languages used <Attracting foreign tourists> - Sales through travel agencies - Consultation requests - Cooperation with companies and organizations in the same prefecture, cooperating companies and organizations <Current status and future intentions regarding foreign tourists> - Presence or absence of foreign tourists, number of foreign tourists per month - Countries and regions from which foreign tourists originate, target countries and regions - Travel style among foreign tourists, first-time visitors/repeat customers, ratio of foreign tourists to sales - Duty-free shop permission - Things that receive high ratings from foreign tourists - Consideration for specific religions and principles (e.g., halal certification, for vegetarians, etc.), products and services for foreign tourists - Follow-up after leaving Japan, willingness to purchase after leaving Japan, export and opening overseas stores - Increase/decrease in Japanese customers - Intention to accept foreign tourists in the future, issues with accepting foreign tourists, reasons for not wanting to accept foreign tourists |
| Date of Release | 2019/07/18 |
| Topics in CESSDA |
Click here for details Business/industrial management and organisation Foreign trade |
| Topics in SSJDA | Economy/Industry/Management |
| Version | 1 ： 2019-07-18 |
| Notes for Users |